Summary
PlayStationis pretty strict when it comes to refunds. You can only make a request within 14 days if you haven’t downloaded the game. But in extenuating circumstances, likeCyberpunk 2077’s infamous launch, Sony tends to be more forgiving.
WhileSid Meier’s Civilization 7doesn’t have a dedicated refunds page, Sony does appear to be relaxing its policy for disgruntled players.u/Garuff claims that they were able to get a full refundafter complaining about “constant crashes”, attaching an alleged chat log with PlayStation support as proof (thanks,Push Square).
How They Got A Refund From PlayStation Support
u/Garuff wasn’t able to retrieve the entire conversation, but they summed up how it allegedly went in a follow-up comment.
“I’d like to request a refund for Civ 7 Founder’s Edition,” u/Garuff recalled. “I’ve tried the game, however, there are many issues, including the game crashing every 40 minutes,UI issues, and bugs. I’ve waited to see if a patch would get released to resolve these issues. A patch has been released, however, the issues persist.
“I’ve spoken to the game’s developer, who have been unhelpful with trying to resolve the issues, and [I] have [been] advised to contact PlayStation for a refund. [Therefore] I am requesting a refund on a game that crashes, has bugs, has been released unfinished, and is unfortunately a broken game.”
PlayStation asked if u/Garuff had rebuilt the database, reinstalled the game, and reset their console, which they had at the behest of Firaxis. Support supposedly replied something along the lines of, “Although this goes against our refund terms and conditions, as a gesture of goodwill […] we will refund your purchase.”
Unlike Cyberpunk 2077, this isn’t a wider policy to refund the game amidst its delisting from the platform. But it does seem as though the game’s problems on PS5 are enough to warrant stretching the refund parameters, allowing you to make a request even if you’ve downloaded and played the game. With many of the commenters highlighting similar issues with crashing, this post has stirred some to try and get a refund themselves.
